Contact information
Contact Us
We're here to help.
Whether you have a question about an order, a product, shipping, returns, or anything else, our team is happy to assist.
Customer Support
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)
We strive to respond to all inquiries within 1–2 business days.
Order Support
For the fastest service, please include:
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Your order number
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The email address used to place your order
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A brief description of your question or issue
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Photos (if your inquiry involves a damaged or incorrect item)
Returns & Refunds
Need to start a return?
Please contact us before sending any items back. Because many products are fulfilled directly by our trusted supplier partners, return instructions and return addresses may vary depending on the brand.
For complete details, please review our Return & Refund Policy.
Business & Brand Partnerships
Interested in partnering with Lumalaya or featuring your products?
Please contact:
Email
partnerships@shoplumalaya.com
Press & Media
For media inquiries, collaborations, or press opportunities:
Mailing Address
Lumalaya
(Company mailing address coming soon.)
Thank You
Thank you for choosing Lumalaya.
We're committed to providing thoughtfully curated products, dependable service, and a shopping experience that helps make every home feel a little brighter.