Terms of service

Terms of Service

Last Updated: August 5, 2026

Welcome to Lumalaya. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from Lumalaya, you agree to these Terms. If you do not agree, please do not use our website.

1. Overview

Lumalaya is an online retailer offering thoughtfully curated furniture, home décor, everyday essentials, electronics, and lifestyle products. Some products are fulfilled directly by trusted supplier partners through our fulfillment network.

Throughout these Terms, "we," "our," and "us" refer to Lumalaya. "You" refers to the customer or visitor using our website.

2. Eligibility

By using our website, you represent that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

3. Products and Availability

We strive to display products, descriptions, pricing, colors, and images as accurately as possible.

However:

  • Product colors may vary depending on your screen.

  • Inventory may change without notice.

  • We reserve the right to discontinue or modify products at any time.

  • Product availability is not guaranteed until your order has been confirmed.

4. Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise noted.

We reserve the right to:

  • Correct pricing errors

  • Update prices without prior notice

  • Cancel orders resulting from pricing inaccuracies

If an order is canceled due to a pricing error, you will receive a full refund.

5. Orders

Once an order is placed, you will receive an order confirmation email.

Acceptance of an order does not guarantee shipment. We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Product availability

  • Suspected fraud

  • Payment issues

  • Incorrect pricing

  • Violation of these Terms

If your order is canceled after payment, your payment will be refunded.

6. Shipping

Shipping times vary depending on the product and supplier.

Because many products ship directly from our fulfillment partners:

  • Orders may arrive in multiple shipments.

  • Delivery estimates are not guaranteed.

  • Shipping delays caused by carriers, weather, customs, or supplier operations are outside of our control.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that certain items may have different return requirements depending on the supplier.

8. Intellectual Property

All content on this website—including but not limited to:

  • Logos

  • Branding

  • Product collections

  • Graphics

  • Photography

  • Website design

  • Icons

  • Text

  • Videos

  • Marketing materials

is owned by Lumalaya or used under license and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access to our systems

  • Upload malicious software or code

  • Interfere with the operation or security of the website

  • Misrepresent your identity

  • Use automated tools to scrape or collect website data without permission

10. Third-Party Services

Our website may include links to third-party websites, payment providers, or supplier websites.

We are not responsible for the content, privacy practices, or services provided by third parties.

11. Payment

Payments are processed securely through trusted payment providers.

We do not store your complete payment information on our servers.

You agree that all payment information you provide is accurate and authorized.

12. Disclaimer

Our products and services are provided "as is" and "as available."

To the fullest extent permitted by law, Lumalaya makes no warranties, express or implied, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Continuous or error-free website availability

13. Limitation of Liability

To the maximum extent permitted by applicable law, Lumalaya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website

  • Delayed deliveries

  • Product availability

  • Loss of data

  • Loss of profits

  • Third-party services

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Lumalaya, its owners, employees, affiliates, supplier partners, and service providers from any claims, damages, liabilities, costs, or expenses arising from your misuse of the website or violation of these Terms.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the website after changes become effective constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the State in which Lumalaya operates, without regard to conflict of law principles.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Email: support@shoplumalaya.com