Return & Refund Policy

Last Updated: August 5, 2026

At Lumalaya, we want you to love what you bring into your home. If something isn't quite right, we're here to help.

30-Day Return Policy

Most items may be returned within 30 days of delivery.

To be eligible for a return, items must be:

• Unused and in original condition

• In the original packaging

• Free from damage caused after delivery

• Accompanied by proof of purchase or order number

Because we partner with carefully selected brands through our fulfillment network, return instructions may vary depending on the supplier. Please contact us before sending any item back so we can provide the correct return address and instructions.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Final sale or clearance items

• Gift cards

• Personalized or custom-made products

• Perishable goods

• Personal care products

• Items marked as non-returnable on the product page

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We'll work quickly with our supplier to resolve the issue through a replacement, refund, or other appropriate solution.

Return Shipping

If a return is approved because the item is defective, damaged, or we made an error, return shipping costs will be covered by Lumalaya or the fulfillment partner.

For all other approved returns, return shipping costs are generally the responsibility of the customer unless otherwise stated on the product page.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow:

• 5–10 business days for processing after the returned item is received

• Additional time depending on your bank or payment provider

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, please return the original item (if eligible) and place a new order.

Order Cancellations

Orders are processed quickly.

If you need to cancel an order, please contact us as soon as possible.

If your order has already entered processing or shipped, cancellation may no longer be possible, and our standard return policy will apply.

Supplier-Fulfilled Orders

Lumalaya partners with trusted independent brands and manufacturers. Some items ship directly from our supplier partners, which means:

• Shipping times may vary by product.

• Multiple items in the same order may arrive separately.

• Return instructions and return locations may differ depending on the brand fulfilling your order.

We'll always provide the correct instructions before a return is initiated.

Contact Us

If you have any questions about a return or refund, please contact us.

Email: support@shoplumalaya.com

Please include your order number so we can assist you as quickly as possible.