Shipping Policy

Last Updated: August 5, 2026

At Lumalaya, we carefully partner with trusted brands and suppliers to bring you thoughtfully selected products for your home. Because many of our items are fulfilled directly by our supplier partners, shipping times and packaging may vary by product.

Order Processing

Most orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding major U.S. holidays.

During periods of high order volume, product launches, or seasonal promotions, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on the product and shipping destination.

Typical delivery estimates are:

• Standard Shipping: 3–10 business days

• Large furniture or oversized items: 7–21 business days

• Specialty or made-to-order products: Delivery estimates will be provided on the product page when applicable.

These timeframes are estimates and are not guaranteed.

Multiple Shipments

Because Lumalaya works with multiple supplier partners, your order may:

• Ship from different warehouses

• Arrive in multiple packages

• Be delivered on different days

You will receive shipment notifications and tracking information as items become available.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Rates

Shipping costs are calculated during checkout based on the items in your cart, destination, and available shipping methods.

From time to time, Lumalaya may offer free shipping promotions on qualifying orders.

Shipping Locations

We currently ship within the United States.

If international shipping becomes available, eligible destinations will be displayed during checkout.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Lumalaya is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error, please contact us immediately. While we will do our best to update your order, changes cannot be guaranteed once processing has begun.

Lost or Delayed Packages

While we work with reliable shipping carriers and fulfillment partners, delays may occasionally occur due to factors beyond our control, including:

• Severe weather

• Carrier delays

• Natural disasters

• Customs processing (where applicable)

• High shipping volumes

If your package appears lost or has experienced an unusual delay, please contact us and we'll gladly assist in working with the carrier and supplier to resolve the issue.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Photos of the damaged item

• Photos of the shipping box and packaging

• A brief description of the damage

Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.

Refused or Undeliverable Shipments

Orders that are refused by the recipient or returned due to an incorrect address, failed delivery attempts, or inability to deliver may be subject to additional shipping charges or restocking fees, where permitted.

Supplier-Fulfilled Orders

Many products sold by Lumalaya are fulfilled directly by our trusted supplier partners.

As a result:

• Packaging may vary between brands.

• Shipping carriers may differ.

• Delivery times may vary by supplier.

• Return instructions may differ depending on the product.

Our team coordinates with each supplier to ensure your order is delivered as efficiently as possible.

Questions?

If you have any questions about your shipment or need assistance with an order, we're here to help.

Email: support@shoplumalaya.com

Please include your order number so we can assist you as quickly as possible.